Privacy Policy

WJM Creative (Pty) Ltd, trading as WJMC (“WJMC”, “we”, “us” or “our”), respects your privacy and is committed to processing personal information lawfully, reasonably and transparently.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

visit our website;
submit an enquiry or lead form;
request a quotation or consultation;
subscribe to a Website Platform or another WJMC service;
complete an onboarding form;
make a payment;
book a meeting;
communicate with us;
become a client, supplier or service provider; or
otherwise interact with WJMC.

This Privacy Policy applies to personal information processed by WJMC in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Responsible Party

For personal information collected for WJMC’s own business purposes, the responsible party is:

WJM Creative (Pty) Ltd
Trading as WJMC
Physical address: [Insert WJMC registered or principal business address]
Website: https://wjmcreative.co.za/
Email: [email protected]

The responsible party determines why and how personal information is processed.

2. Information Officer

Privacy enquiries, requests and complaints may be directed to WJMC’s Information Officer:

Information Officer
WJM Creative (Pty) Ltd
Email: [email protected]

3. What Is Personal Information?

Personal information is information relating to an identifiable natural person and, where applicable under POPIA, an identifiable existing juristic person such as a company or organisation.

Personal information may include names, identity information, contact details, business details, financial information, correspondence, online identifiers and other information that identifies or can reasonably be linked to a person or business.

4. Information We May Collect

The information we collect depends on how you interact with WJMC and the services you use.

4.1 Identity and Contact Information

First and last name.
Business or trading name.
Email address.
Telephone or WhatsApp number.
Physical, postal or billing address.
Job title or role.
Names and contact details of authorised representatives.

4.2 Business and Project Information

Business descriptions and background information.
Products and services.
Target markets and customer information.
Branding, logos, colours and design preferences.
Website copy, images, video and other content.
Domain, hosting and email requirements.
Project goals, requirements and instructions.
Information supplied during onboarding or strategy consultations.
Files, documents and assets uploaded through our forms or shared with us.

4.3 Billing and Transaction Information

Selected product or subscription package.
Billing details.
Invoice and payment status.
Transaction references.
Subscription dates and payment history.
Information required for accounting, tax and financial administration.

Payments are processed through approved third-party payment providers such as Paystack. WJMC does not ordinarily receive or store your complete payment-card number, card security code or online-banking credentials.

4.4 Appointment and Communication Information

Meeting and booking details.
Calendar information connected to an appointment.
Email, WhatsApp and other correspondence.
Support requests.
Notes made during calls or consultations.
Feedback, reviews and survey responses.

4.5 Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address.
Browser and device type.
Operating system.
Referring website or campaign.
Pages viewed.
Links and buttons selected.
Date and time of access.
Approximate geographic information.
Cookie and advertising identifiers.
Website interaction and conversion information.

4.6 Information From Third Parties

We may receive information from:

payment processors;
business partners or referral sources;
advertising and social-media platforms;
analytics providers;
domain, hosting and email providers;
publicly available business sources;
people authorised to act on your behalf; and
other service providers used to deliver or administer our services.

5. Information You Provide About Other People

If you provide personal information relating to an employee, colleague, customer, supplier, representative or another person, you confirm that:

the information is accurate;
you are authorised or otherwise legally entitled to provide it;
the person has been appropriately informed where required; and
the information may lawfully be processed for the stated purpose.

6. How We Collect Information

We may collect personal information:

directly from you;
through website, lead and onboarding forms;
through email, telephone, WhatsApp or meetings;
when you make a payment or activate a subscription;
when you book an appointment;
when you upload files or provide account access;
automatically through cookies and similar technologies;
from a person authorised to represent you; or
from lawful public or third-party sources.

7. Why We Process Personal Information

We may process personal information to:

respond to enquiries;
assess your requirements;
prepare quotations, proposals or recommendations;
take steps requested before entering into an agreement;
onboard clients;
provide Website Platforms, websites, marketing, creative, consulting and related services;
prepare website copy, design, imagery and technical configurations;
register, configure or administer domains, hosting and email services;
manage projects, subscriptions and client relationships;
process payments and issue invoices;
schedule consultations and project meetings;
provide website care, support and maintenance;
communicate operational and service information;
manage client portals, project folders and supplied assets;
monitor website performance, security and usage;
measure advertising and campaign performance;
improve our website, products, systems and customer experience;
prevent fraud, misuse, security incidents and unlawful activity;
maintain business, accounting and compliance records;
exercise or defend legal rights;
comply with legal, regulatory, tax and contractual obligations; and
send marketing communications where permitted by law.

8. Grounds for Processing

Depending on the circumstances, WJMC may process personal information where:

you have given consent;
processing is necessary to enter into or perform a contract with you;
processing is necessary to comply with a legal obligation;
processing protects a legitimate interest of the person concerned;
processing is necessary to pursue WJMC’s legitimate business interests or those of a third party, provided those interests do not unjustifiably override your privacy rights; or
another ground permitted by applicable law applies.

Where processing depends on consent, you may withdraw that consent. Withdrawal will not affect processing that was lawful before the consent was withdrawn.

9. Mandatory and Voluntary Information

Providing personal information is generally voluntary. However, certain information is necessary for us to:

respond to an enquiry;
prepare or administer an agreement;
process a payment;
create or manage a subscription;
build and launch a website;
provide support; or
comply with legal requirements.

If required information is not supplied, WJMC may be unable to provide the requested service, complete onboarding, process payment or continue the business relationship.

10. Website Forms and Onboarding

Information submitted through WJMC’s website forms may be used to:

create a lead or client record;
identify the product or package selected;
prepare the next stage of onboarding;
prepopulate later forms or payment pages;
create project folders and documents;
communicate with the prospective client;
process payment and subscription activation; and
manage the resulting project and service relationship.

We may use identifiers and URL parameters to carry information such as your name, email address, business name, selected product, lead source or campaign between stages of the onboarding process.

We take reasonable steps to limit this information to what is necessary for the relevant process.

11. Customer Relationship Management and Business Systems

WJMC uses third-party business systems to administer enquiries, clients, projects, subscriptions, documents, bookings and communication.

These may include Zoho products and related services such as:

Zoho Forms;
Zoho Bigin or Zoho CRM;
Zoho WorkDrive;
Zoho Billing;
Zoho Books;
Zoho Bookings;
Zoho SalesIQ;
Zoho Mail; and
other Zoho business and automation tools used by WJMC.

Information submitted to WJMC may therefore be stored, transferred or processed through these systems where reasonably necessary to provide and administer our services.

12. Payments

Payments may be processed through Paystack or another approved payment provider.

The payment provider may collect and process information such as:

your name and contact information;
payment-card or bank information;
transaction details;
device and security information;
information required for fraud prevention; and
information required by financial institutions or applicable laws.

Payment providers process information under their own privacy, security and regulatory obligations.

WJMC generally receives confirmation of the payment, the transaction reference, the amount paid, the relevant subscription and limited identifying information rather than complete card credentials.

13. Hosting, Domains and Email

Where WJMC provides or administers website hosting, domain registration, professional email or related technical services, relevant information may be shared with hosting providers, registrars, email providers, certificate authorities and technical contractors.

This may include:

contact information;
domain registrant information;
website files and databases;
email account information;
server logs;
security and diagnostic information; and
information required to provide technical support.

14. Artificial Intelligence and Assisted Content Tools

WJMC may use reputable artificial-intelligence or assisted-content tools to help organise information, prepare draft website copy, develop ideas, improve content, assist with research or support internal workflows.

Where such tools are used, WJMC will take reasonable steps to:

limit the information submitted to what is reasonably necessary;
avoid intentionally submitting complete payment-card details, account passwords or highly sensitive information;
review generated content before it is used;
use business information for the agreed service purpose; and
select tools and settings that are reasonably appropriate for the information concerned.

The Client should not submit highly sensitive, confidential or regulated personal information unless it is genuinely required for the service and appropriate safeguards have been agreed.

15. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to:

make the website function correctly;
remember preferences;
maintain security;
understand website usage;
measure traffic and performance;
identify the source of enquiries;
measure advertising conversions;
display relevant advertising; and
improve the website and customer journey.

Cookies may be:

Essential cookies, which support basic website functionality and security.
Analytics cookies, which help us understand how visitors use the website.
Advertising cookies, which help measure campaigns and present relevant advertising.
Preference cookies, which remember selected settings or choices.

You can usually block or delete cookies through your browser settings. Disabling essential cookies may affect website functionality.

16. Meta Pixel and Advertising

WJMC may use the Meta Pixel and related Meta advertising technologies to:

measure visits and conversions;
understand whether an advertising campaign resulted in an enquiry;
create advertising audiences;
retarget website visitors;
measure campaign effectiveness; and
improve advertising delivery.

These technologies may collect information such as your device, browser, online identifiers, page visits and actions performed on the website.

Meta processes information under its own privacy policies and platform terms. WJMC does not control all processing performed independently by Meta.

17. Live Chat and SalesIQ

Where enabled, WJMC may use Zoho SalesIQ or another communication tool to provide website chat, visitor assistance and enquiry support.

These tools may process:

contact information you submit;
chat messages;
pages visited;
device and browser information;
approximate location;
referral information; and
other interaction information.

Live-chat functionality may not be active on every page of the website.

18. Direct Marketing

WJMC may send direct-marketing communications where:

you have given consent;
you are an existing customer and applicable law permits communication about WJMC’s own similar products or services; or
another lawful basis applies.

Marketing consent will, where appropriate, be obtained separately from acceptance of service terms.

Every electronic marketing communication will provide a reasonable method to unsubscribe or object to further marketing.

You may opt out at any time by:

using the unsubscribe option in the communication;
replying with an opt-out request; or
emailing [email protected].

Opting out of marketing will not prevent WJMC from sending necessary operational, billing, security, contractual or service-related communication.

19. Who We May Share Information With

WJMC may share personal information with:

authorised employees and contractors;
Zoho and other business-software providers;
Paystack, banks and payment-service providers;
hosting, domain, email and infrastructure providers;
website, software and technical-support providers;
analytics, advertising and social-media platforms;
AI-assisted and content-processing providers;
accountants, auditors, insurers and professional advisers;
delivery, production and creative partners involved in a project;
regulators, courts, law-enforcement bodies or other authorities;
a purchaser, investor or successor involved in a lawful business transaction; and
other parties where you have authorised the disclosure or the law permits it.

WJMC does not sell or rent personal information as a standalone commercial product.

Service providers should only receive information reasonably required to perform their function and are expected to process it subject to appropriate confidentiality, security and contractual requirements.

20. International Processing and Transfers

Some of WJMC’s service providers operate infrastructure or personnel outside South Africa. Personal information may therefore be stored, accessed or processed in countries including the United States, countries within the European Economic Area and other jurisdictions in which our service providers operate.

Where personal information is transferred outside South Africa, WJMC will take reasonable steps to rely on safeguards permitted by POPIA, which may include:

applicable foreign data-protection laws;
binding agreements;
contractual privacy and security obligations;
the performance of a contract;
consent where appropriate; or
another lawful basis for the transfer.

21. Client Website Information

Where WJMC hosts, supports or manages a website for a client, personal information may also be collected through that client’s website.

In these circumstances:

the client will generally determine why the information is collected and how it is used;
the client will generally act as the responsible party for its customers’ or website visitors’ information;
WJMC may act as an operator processing the information on the client’s instructions;
the client is responsible for its own privacy notices, lawful-processing grounds and customer communications; and
WJMC may access the information where reasonably necessary to host, maintain, secure or support the website.

Clients must not instruct WJMC to process information unlawfully.

22. Security

WJMC takes reasonable technical and organisational measures designed to protect personal information against:

loss or damage;
unauthorised destruction;
unlawful access;
unauthorised disclosure;
alteration or misuse; and
other unlawful processing.

Measures may include, where appropriate:

access controls and authentication;
restricted user permissions;
password-management practices;
secure cloud services;
website security and monitoring;
backups;
software updates;
encryption provided by relevant platforms;
confidentiality obligations; and
review of service-provider security practices.

No online service, transmission method or storage system can be guaranteed to be completely secure. You are responsible for protecting passwords, access credentials and devices under your control.

23. Security Compromises

If WJMC becomes aware of a security compromise affecting personal information, we will investigate and take reasonable corrective action.

Where required by applicable law, WJMC will notify the Information Regulator and affected persons as soon as reasonably possible, subject to any lawful delay required by law-enforcement authorities.

24. Retention

WJMC retains personal information only for as long as reasonably necessary to:

fulfil the purpose for which it was collected;
perform and administer an agreement;
maintain client and project records;
provide ongoing services and support;
comply with accounting, tax, regulatory and legal obligations;
resolve disputes;
establish, exercise or defend legal rights;
maintain security and operational records; or
meet another lawful business requirement.

Retention periods may differ according to the type of information, the service concerned and applicable legal requirements.

When information is no longer required, WJMC may securely delete, destroy, anonymise or de-identify it.

Information may remain temporarily within secure backups after deletion from active systems until those backups are overwritten or expire through the ordinary backup cycle.

25. Information Quality

WJMC takes reasonable steps to ensure that personal information is complete, accurate, not misleading and updated where necessary.

You should inform us when your contact, billing, business or other relevant information changes.

26. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

ask whether WJMC holds personal information about you;
request access to that information;
request correction or updating of inaccurate information;
request deletion or destruction where legally permitted;
object to certain processing;
withdraw consent where processing is based on consent;
object to direct marketing;
request restriction of processing in appropriate circumstances; and
lodge a complaint with the Information Regulator.

Certain rights may be limited where WJMC is legally required or entitled to retain or process the information.

27. Exercising Your Rights

Requests should be submitted to:

[email protected]

Your request should include enough information for WJMC to:

identify you;
understand the information or processing concerned; and
respond to the request appropriately.

WJMC may request reasonable proof of identity or authority before disclosing, changing or deleting personal information.

Access requests may also be subject to the procedures and permitted fees under the Promotion of Access to Information Act 2 of 2000 and applicable regulations.

28. Complaints

Please give WJMC an opportunity to address any privacy concern by contacting our Information Officer:

[email protected]

You also have the right to lodge a complaint with the Information Regulator South Africa.

Information Regulator South Africa
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: [email protected]
Website: https://inforegulator.org.za/

Complaints may also be submitted through the Information Regulator’s electronic services portal.

29. Children

WJMC’s services are intended primarily for businesses and adults who are legally able to enter into commercial agreements.

We do not knowingly collect personal information from children for Website Platform subscriptions or similar commercial services without appropriate authority or a lawful basis.

If you believe a child’s personal information has been submitted to WJMC unlawfully, please contact us so that the matter can be investigated.

30. Special Personal Information

WJMC does not ordinarily require special personal information such as health information, biometric information, religious beliefs, political persuasion or criminal-behaviour information to provide standard website, marketing or creative services.

Please do not submit special personal information unless:

it is genuinely necessary for the requested service;
WJMC has agreed to receive it; and
there is a lawful basis for processing it.

31. Automated Decision-Making

WJMC may use automation to route forms, create records, send confirmations, administer subscriptions, measure marketing activity or support internal workflows.

WJMC does not ordinarily make decisions that produce legal or similarly significant effects for a person solely through automated processing.

Advertising platforms may independently use algorithms to optimise advertising delivery in accordance with their own policies.

32. External Websites

Our website may contain links to external websites, services or social-media platforms.

WJMC does not control and is not responsible for the privacy or security practices of third-party websites. You should review their privacy policies before submitting personal information.

33. Changes to This Privacy Policy

WJMC may update this Privacy Policy to reflect:

changes to our services or systems;
new service providers;
changes to our processing activities;
legal or regulatory developments; or
security and operational improvements.

The updated policy will be published on this page with a revised “Last updated” date.

Where a change materially affects how existing personal information is processed, WJMC will take reasonable steps to provide additional notice or obtain consent where required by law.

34. Contact Us

For questions, requests, objections or complaints relating to this Privacy Policy or WJMC’s processing of personal information, contact:

Information Officer
WJM Creative (Pty) Ltd
Email: [email protected]
Website: https://wjmcreative.co.za/

Last updated: 13 July 2026